Lecture: Creating Disney Magic

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Date/Time:Thursday, 31 Jan 2019 at 7:00 pm
Location:Great Hall, Memorial Union
Cost:Free
Contact:
Phone:515-294-9934
Channel:ISU Lecture Series
Categories:Lectures
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"Creating Disney Magic: Lessons in Leadership, Management, and Customer Service," Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World Resort. Part of the 2018-19 Helen LeBaron Hilton Endowed Chair Lecture Series, hosted by the Department of Apparel, Events and Hospitality Management.

At Disney, Lee Cockerell led a team of 40,000 cast members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to their ancillary operations. He also created the Disney Great Leader Strategies, which was used to train and develop the 7000 leaders at Walt Disney World. His books include Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney and The Customer Rules: The 39 Essential Rules for Delivering Sensational Service.